South Africa

About Us

Service Commitment

We will deliver our services according to the following standards:
  • Resolve Rental Housing complaints within 90 days.
  • Pay invoices within 30 days.
  • Issue title deeds to qualifying beneficiaries within 12 months.
  • Provide housing consumer education to beneficiaries monthly.
  • Provide municipal support to accredited municipalities quarterly.
  • Respond to telephonic complaints with four (4) working days.
  • Acknowledge correspondence received within (5) working days of receipt.
  • We will answer the telephone within 15 seconds (5 rings).
  • Provide housing to qualifying beneficiaries through local municipalities timeously.
Our turnaround times:
  • We will respond to telephonic complaints within four (4) working days;
  • We will acknowledge all correspondence received within 5 days of receipt;
  • We will send a full reply immediately after a case is finalized; and will keep you informed of the progress;
  • We will answer the telephone within 15 seconds (5 rings). The person who answers will give his or her name; and
  • When you query through e-mail about the Department’s services, we will respond within 24 hours or within 5 working days, depending on the nature of the query.
How we deal with complaints/ compliments/ suggestions/ queries

All complaints/compliments/suggestions/queries must be sent to the Deputy Information Officer:

Ms. Odette Anderson

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.