To qualify you must:

Be a South African citizen.
Be contractually capable.
Be married or habitually cohabit with a partner.
Be single and have financial dependants.
Earn less than R3500.01 per month per household.
Be a first time government subsidy recipient.
Be a first time home owner.
Single Military Veterans without financial dependant.
Single aged persons without financial dependant.

You must have:

Applicant and spouse’s Identity Documents
Birth certificates of children
Proof of income if working. (Salary Slip)

You apply to:

KZN Department of Human Settlements
Local Municipality

Waiting period:

Waiting lists are locally driven initiative and in each municipality the waiting period differs. Housing development normally takes place within a planned and prioritised process where the local conditions dictate what area should receive assistance first. You must also remember that housing development takes time normally at least two years before a house in a new area is ready for occupation. We are trying our best to speed up the delivery rate.

You must be in the market looking for a house and should be able to secure a home loan / bond as it is a requirement to access the FLISP subsidy. You have already purchased a property which has been transferred into your name with effect from 01 April 2012, 01 April 2014 or 28 July 2018 provided you meet the requirements of the respective policy revisions.
To apply you must contact or visit the Department of Human Settlements Helpdesk and your Banking institution

To qualify you must:

Earn between R3 501 to R22 000.
Be a South African citizen with a valid Identity Document, or be a permanent resident with a permanent residence permit.
Not have previously derived benefits from the housing subsidy scheme or any other state funded or assisted housing subsidy scheme which conferred benefits of ownership, leasehold or deed of grant.
Not have qualified for a government housing subsidy before.
Not have owned a fixed residential property before.
Be competent to contract - over 18 years or legally married or legally divorced and of sound mind.
Be married or cohabiting. Where the application is made for a subsidy on the basis of a legal marriage or cohabitation arrangement, it is required that the property must be registered in the name of both spouses in the Deeds Office.
Be single but with financial dependents.

Help Desk:

Email:
flisp@kzndhs.gov.za
Tel
031 336 5444

A notice will be published in your local newspaper calling for potential beneficiaries to apply for the advertised vacant sites. Application forms will be obtainable from the KwaZulu-Natal Department of Human Settlements website
www.kzndhs.gov.za
as well as on the website of the local municipality where sites are being advertised.

You are allowed only one application and to qualify you:

Should qualify to obtain a home loan from a financial institution;
Must have a gross monthly house income ranging from R3 501 to R40 000;
Must commit to enter into an agreement with the appointed Developer;
Must be lawfully resident in South Africa;
Must be legally competent to contract (i.e. 18 years of age or older, legally married or legally divorced and of sound mind);
Nor your spouse must have previously derived benefits from the housing subsidy scheme, or any other state funded or assisted housing subsidy programme;
Must be married in terms of the Civil Law or in terms of a Customary Marriage or habitually cohabits with any other person;
Must have proven financial dependents;
Must prove that you will be able to sustain ownership; and
Must be genuinely in need of housing for residential purposes.

The Social Housing Subsidies are not given to tenants, but to the Socila Housing Institute(SHI) that constructs and manages social housing (hence the name Institutional Subsidy).

To qualify for social housing opportunities:

You must be a South African citizen;
Gross household earning must be between R1 500 and R15 000 per month;
You must not own or have owned property before;
You must not have received government subsidy before; and
You must be 21 years of age or older, be married, cohabiting, or have dependents. Providing high quality and secure homes at affordable rentals would be impossible without Government financial assistance in the form of the Social Housing Subsidy, Capital Restructuring Grant and loan from the Human Settlements Development Bank

In order for you to obtain your title deed we require:

ID Copies of the Original Owner and Spouse
Marriage Certificate / Decree of Divorce
ID copies of children / Birth Certificates
Sisters & Brothers ID Copies (Only if the deceased had no children)
Affidavit confirming whether the owner had children or not
Certified copies of: Death Certificates of the Original Owner; Spouse and Children

Help Desk:

Email: titledeeds
@kzndhs.gov.za
Tel
031 319 3800

Complaint lodged with the Tribunal must be in writing on the prescribed Tribunal

Complaint Form.

Complaint may be lodged as follows-

By mail to the offices of the Tribunal At the relevant Information Office within the jurisdiction of the local authority in which the dwelling is situated At the offices of the Tribunal A complaint is deemed to be lodged on the date upon which the Tribunal receives the complaint.

Help Desk:

Email:
info.rht@kzndhs.gov.za
Tel
031 372 1800 / 04 / 06

Anti-Fraud Email:
fraudhotline@kzndhs.gov.za
Anti-Corruption Hotline
0800 701 701

Privacy Statement

PRIVACY STATEMENT

Introduction
- Throughout this Privacy Statement, the Kwazulu-Natal Department of Human Settlements may be referred to as "we", "us", or "our".

Your privacy and protection of your personal information is very important us.
We have developed this Privacy Statement to help you understand how we process your personal information.
For purposes of this Privacy Statement, “personal information”, “data subject” and “processing” will have the meanings given to them in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
We reserve the right to amend this Privacy Statement at any time, without prior notice, by posting the amended Privacy Statement on our website.

Application of the Privacy Statement
- This Privacy Statement applies to the processing of your personal information by us or on our behalf, such as data subjects who use our website and/or our services, and/or who provide us with products and services, clients and any other data subjects who engage with us.

This Privacy Statement does not apply to third party websites linked to our website, or websites that link to or advertise on our website.

Collection of Personal information
- The personal information may be provided to us by you and/or collected by us when you engage with us and/or on your use of our services, and/or when you provide us with your products and services, and/or when you access our website or from third parties.

The type of personal information we collect will depend on the purpose for which it is collected and used. The specific purpose for which the information is collected will be apparent from the context in which the information is requested including but not limited to when:

You utilise our services;
You render services to the us;
You submit enquiries to us or contact us and you may be required to provide your name and surname, identity or passport number, postal or street address, title, contact numbers or e-mail address;
You make use of our website or interact with us on social media, we may collect your non-personal browsing habits and click patterns, e-mail address, IP address, telephone data information or username and password;
You apply for employment opportunities at our Department you may be required to provide your name and surname, identity number, employment history, criminal behaviour; and
You visit our premises where CCTV cameras are installed.
Where possible, we will inform you what information is voluntary and what information is mandatory for you to provide to us and the consequences for failing to provide the requested information.
You are required to provide any personal information we reasonably require (in a form acceptable to us) to meet our obligations in connection with the services we provide to you, including any legal and regulatory obligations. Where you fail to provide or delay in providing information, we reasonably require to meet these obligations, we may be unable to offer the services to you and/or we may terminate the services provided with immediate effect.
In addition to collecting personal information from you directly, we may also collect personal information about you from other third parties, such as your employer, credit bureaus, medical professionals, government bodies, vetting and data validation agencies and other professional advisory service providers. This information may be sourced prior to, and throughout the course of providing the services to you.

How we use your information
- Personal information will only be processed for the purposes for which it was collected and/or to comply with legal and regulatory obligations and/or as authorised by law and/or with your consent.

The purposes for which we process personal information includes, but is not limited to:

Respond to your enquiry;
Render our services to you;
Comply with legal requirements or industry codes;
Safety and security reasons; and
Compile non-personal statistical information about browsing habits, click-patterns and access to our website.

Accuracy of Your Information
- We rely on the availability of accurate personal information to provide the services to you and operate our business. You should therefore notify us of any changes to your personal information, particularly changes concerning your contact details, or any other information that may affect the proper management and administration of the services provided to you.
Disclosure of information
- We may disclose your personal information to third parties in certain circumstances, which include, but are not limited to:

Where we have your consent; or
Where we are required to do so by law; or
To our service providers who are involved in the delivery of products or services, where we have agreements in place to ensure that they comply with these privacy terms.

Third parties to whom we disclose personal information include, but are not limited to:

Third party suppliers, where we outsource our processing operations to suppliers that process personal information on our behalf. These processing operations shall remain under our control and will be carried out in accordance with our security standards and strict instructions;
Law enforcement bodies, where necessary to facilitate the prevention or detection of crime or the apprehension or prosecution of offenders; and
Public authorities, regulators, and government bodies, where necessary for us to comply with our legal and regulatory obligations.
We may compile, use and share any information that does not relate to any specific individual and retains all rights to non-personal statistical information collected and compiled by us.

Transfer of information
- We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with similar protection as provided for in POPIA.

We may transfer your information to other countries which do not have similar protection as provided for in POPIA, with your consent.

Retention of your Information

We retain appropriate records of your personal information to operate our business and comply with our legal and regulatory obligations. These records are retained for predefined retention periods that may extend beyond the period for which we provide the services to you. In most cases we shall retain your personal information for no longer than is required under the applicable laws.

We will keep your personal information for the period necessary to fulfil our operational requirements unless:

A longer retention period is permitted or required by law;
We reasonably require it for lawful purposes related to its functions or activities;
It is required by a contract between us; or
With your consent.

We have implemented appropriate measures to ensure your personal information is securely destroyed in a timely and consistent manner when no longer required.

Information security

We take appropriate and reasonable technical and organisational measures to prevent any unauthorised or unlawful access, loss of, damage to or unauthorised destruction of personal information.

We have implemented various policies, procedures and IT systems to safeguard personal information.
We regularly verify that the safeguards are effectively implemented and ensure that they are continually updated.
Notwithstanding paragraph 9.1 to 9.3 above, to the extent permissible by law, we shall not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of your personal information.

Data subject rights

Subject to POPIA provisions, you have the right to:

Request accessto your personal information;
Request, where necessary, the correction, destruction or deletionof your personal information;
To object, to the processing of your personal information;
To submit a complaint to the Information Regulator regarding the alleged interference with the protection of the personal information; and
To institute civil proceedings regarding the alleged interference with the protection of your personal information.

Contact details

Should you have any concerns relating to this Privacy Statement, you may contact us on the below details:

Mr Mduduzi Zungu

The Information Officer

353-363 Pixley Kaseme Street,

Durban, 4001

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

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