South Africa

About Us

Privacy Statement


  1. Introduction
    • Throughout this Privacy Statement, the Kwazulu-Natal Department of Human Settlements may be referred to as "we", "us", or "our".
  • Your privacy and protection of your personal information is very important us.
  • We have developed this Privacy Statement to help you understand how we process your personal information.
  • For purposes of this Privacy Statement, “personal information”, “data subject” and “processing” will have the meanings given to them in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
  • We reserve the right to amend this Privacy Statement at any time, without prior notice, by posting the amended Privacy Statement on our website.
  1. Application of the Privacy Statement
    • This Privacy Statement applies to the processing of your personal information by us or on our behalf, such as data subjects who use our website and/or our services, and/or who provide us with products and services, clients and any other data subjects who engage with us.
  • This Privacy Statement does not apply to third party websites linked to our website, or websites that link to or advertise on our website.
  1. Collection of Personal information
    • The personal information may be provided to us by you and/or collected by us when you engage with us and/or on your use of our services, and/or when you provide us with your products and services, and/or when you access our website or from third parties.
  • The type of personal information we collect will depend on the purpose for which it is collected and used. The specific purpose for which the information is collected will be apparent from the context in which the information is requested including but not limited to when:

  • You utilise our services;
  • You render services to the us;
  • You submit enquiries to us or contact us and you may be required to provide your name and surname, identity or passport number, postal or street address, title, contact numbers or e-mail address;
  • You make use of our website or interact with us on social media, we may collect your non-personal browsing habits and click patterns, e-mail address, IP address, telephone data information or username and password;
  • You apply for employment opportunities at our Department you may be required to provide your name and surname, identity number, employment history, criminal behaviour; and
  • You visit our premises where CCTV cameras are installed.
  • Where possible, we will inform you what information is voluntary and what information is mandatory for you to provide to us and the consequences for failing to provide the requested information.
  • You are required to provide any personal information we reasonably require (in a form acceptable to us) to meet our obligations in connection with the services we provide to you, including any legal and regulatory obligations. Where you fail to provide or delay in providing information, we reasonably require to meet these obligations, we may be unable to offer the services to you and/or we may terminate the services provided with immediate effect.
  • In addition to collecting personal information from you directly, we may also collect personal information about you from other third parties, such as your employer, credit bureaus, medical professionals, government bodies, vetting and data validation agencies and other professional advisory service providers. This information may be sourced prior to, and throughout the course of providing the services to you.
  1. How we use your information
    • Personal information will only be processed for the purposes for which it was collected and/or to comply with legal and regulatory obligations and/or as authorised by law and/or with your consent.
  • The purposes for which we process personal information includes, but is not limited to:

  • Respond to your enquiry;
  • Render our services to you;
  • Comply with legal requirements or industry codes;
  • Safety and security reasons; and
  • Compile non-personal statistical information about browsing habits, click-patterns and access to our website.
  1. Accuracy of Your Information
    • We rely on the availability of accurate personal information to provide the services to you and operate our business. You should therefore notify us of any changes to your personal information, particularly changes concerning your contact details, or any other information that may affect the proper management and administration of the services provided to you.
  2. Disclosure of information
    • We may disclose your personal information to third parties in certain circumstances, which include, but are not limited to:
  • Where we have your consent; or
  • Where we are required to do so by law; or
  • To our service providers who are involved in the delivery of products or services, where we have agreements in place to ensure that they comply with these privacy terms.

  • Third parties to whom we disclose personal information include, but are not limited to:

  • Third party suppliers, where we outsource our processing operations to suppliers that process personal information on our behalf. These processing operations shall remain under our control and will be carried out in accordance with our security standards and strict instructions;
  • Law enforcement bodies, where necessary to facilitate the prevention or detection of crime or the apprehension or prosecution of offenders; and
  • Public authorities, regulators, and government bodies, where necessary for us to comply with our legal and regulatory obligations.
  • We may compile, use and share any information that does not relate to any specific individual and retains all rights to non-personal statistical information collected and compiled by us.
  1. Transfer of information
    • We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with similar protection as provided for in POPIA.
  • We may transfer your information to other countries which do not have similar protection as provided for in POPIA, with your consent.
  1. Retention of your Information
    • We retain appropriate records of your personal information to operate our business and comply with our legal and regulatory obligations. These records are retained for predefined retention periods that may extend beyond the period for which we provide the services to you. In most cases we shall retain your personal information for no longer than is required under the applicable laws.
  • We will keep your personal information for the period necessary to fulfil our operational requirements unless:
    • A longer retention period is permitted or required by law;
    • We reasonably require it for lawful purposes related to its functions or activities;
    • It is required by a contract between us; or
    • With your consent.
  • We have implemented appropriate measures to ensure your personal information is securely destroyed in a timely and consistent manner when no longer required.
  1. Information security
    • We take appropriate and reasonable technical and organisational measures to prevent any unauthorised or unlawful access, loss of, damage to or unauthorised destruction of personal information.
  • We have implemented various policies, procedures and IT systems to safeguard personal information.
  • We regularly verify that the safeguards are effectively implemented and ensure that they are continually updated.
  • Notwithstanding paragraph 9.1 to 9.3 above, to the extent permissible by law, we shall not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of your personal information.
  1. Data subject rights
    • Subject to POPIA provisions, you have the right to:
      • Request accessto your personal information;
      • Request, where necessary, the correction, destruction or deletionof your personal information;
      • To object, to the processing of your personal information;
      • To submit a complaint to the Information Regulator regarding the alleged interference with the protection of the personal information; and
      • To institute civil proceedings regarding the alleged interference with the protection of your personal information.
  1. Contact details

Should you have any concerns relating to this Privacy Statement, you may contact us on the below details:

Mr Mduduzi Zungu

The Information Officer

353-363 Pixley Kaseme Street,

Durban, 4001

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.